Virtual Assistant

OFFICE / SECRETARIAL

Type:

Open Study

571

Course No:

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Overview

Develop your skills and knowledge in our virtual assistant course, from home!

This course will enable you to:

  • Understand what a virtual assistant is

  • Learn how to market yourself as a virtual assistant

  • Discover how to start your own business and make important decisions

  • Understand how to recruit and deal with staff


  • Study fraud and theft and how to protect your business

  • Develop and investigate the functions of a business plan

  • Look at customer care and how it is beneficial

  • Understand the basis of the internet and how it works

  • Explore policy’s and plans to find out advantages and disadvantages of a business

Course Content


UNIT 1: WHAT IS A VIRTUAL ASSISTANT?

  • What is a Virtual Assistant?

  • Who uses a Virtual Assistant and why?

  • What tasks can a Virtual Assistant do?

  • What skills will a Virtual Assistant need?

  • Issues to Consider When Setting up a Home Office

  • What organisations are available to Virtual Assistants?


UNIT 2: HOW TO MARKET YOURSELF AS A VA

  • Tips on where to Market your Business

  • How to write a Marketing Plan

  • Marketing in other countries

  • UNIT 3: STARTING YOUR OWN BUSINESS - DECISIONS

  • How to succeed with your business

  • How to start up your new business

  • Getting the right mindset


UNIT 4: STARTING A BUSINESS FROM SCRATCH

  • Why start a Business from scratch

  • Buying an existing Business

  • Buying a Franchise


UNIT 5: RECRUITING STAFF

  • How to Recruit Staff

  • The Process of Recruiting


UNIT 6: DEALING WITH STAFF

  • Introduction to dealing with Staff

  • Paying Staff

  • Training and Development

  • The Law

  • Discrimination

  • Health & Safety

  • Trade Unions

  • Taxation


UNIT 7: FRAUD AND THEFT

  • Protect your Business: Stop Fraud before it starts

  • Theft of money

  • Theft of inventory or equipment

  • Theft of intellectual property


UNIT 8: THE BUSINESS PLAN

  • Understand the function of the business plan

  • Reasons for developing a business plan

  • Identify sources to get help in developing a business plan

  • Identify the type of information to include in a business plan

  • Prepare an outline of a business plan


UNIT 9: CUSTOMER CARE AN INTRODUCTION

  • What is Customer Care?

  • Defining Customer Care

  • Characteristics of effective Customer Care


UNIT 10: CUSTOMER CARE AND THE BENEFITS

  • Increase in profits

  • Customer loyalty and long-term profitability

  • Fewer complaints

  • Staff know what is expected of them

  • More pleasant work environment

  • Customer integration and specialisation


UNIT 11: CONSIDERING A POLICY AND PLAN?

  • Who are our current and potential customers, their characteristics and needs?

  • Staff interfacing with customers

  • What tangible or intangible assets does the company currently have?

  • Competitor Characteristics

  • Improvements and additions to Customer Care and Service


UNIT 12: CUSTOMER CARE AND YOU

  • The Right Attitude

  • Looking and Sounding Right

  • Having the Right Information

  • Keeping Control

  • Working within a Team

  • Customer Complaints

  • Answering the Phone

  • A Checklist


UNIT 13: CUSTOMER CARE AND SERVICE PLANS

  • Contents of The Plan

  • The Advantages of Planning

  • Objectives, Strategies And Tactics

  • Forecast or assumptions of Outcomes

  • A sample case on Customer Care Planning

  • Company policies

  • People make a Plan work

  • Current Customer Care and Services


UNIT 14: BASICS OF THE INTERNET

  • Internet Basics

  • How the Internet works

  • Internet Access

  • Understanding Email

  • About the Web

  • Internet Safety

  • Learning about Viruses


UNIT 15: CREATING A WEB SITE

  • Introduction

  • Graphic Design

  • Web site Content

  • Navigation

  • Key points to remember


UNIT 16: MEETINGS SKILLS

  • Introduction

  • Why do we have meetings?

  • Important things to know about meetings

  • How to plan a meeting

  • How to run a meeting


UNIT 17: INTRODUCTION TO CONFLICT MANAGEMENT

  • What do organisations use conflict management for?

  • Important things to know about conflict and conflict management:

  • How to identify signs and stages of conflict

  • How to build teamwork and co-operation

  • How to manage and resolve conflict situations

  • Outline for a Mediation Session

  • Mediation Guidelines


UNIT 18: INTRODUCTION TO PLANNING

  • What do you use planning and evaluation for?

  • Important things to know about planning and evaluation

  • How to ensure planning is useful and contributes to effective results

  • How to plan - 8 basic planning steps


UNIT 19: INTRODUCTION TO PROOF READING

  • Introduction

  • What is Proof Reading?

  • Tips on Proof Reading


UNIT 20: MANAGING STRESS

  • Introduction

  • What is Stress?

  • Symptoms of Stress

  • Causes of Stress

  • How to reduce Stress


UNIT 21: MANAGING YOUR TIME

  • Introduction

  • Managing Time step 1

  • Managing Time step 2

  • Schedules


UNIT 22: SMALL BUSINESS BOOKKEEPING

  • Introduction

  • Three steps to keeping your Books

  • Bookkeeping Systems, Software and Method

  • Accounting terms every business person should know


UNIT 23: INLAND REVENUE REQUIREMENTS

  • What type of Business are you?

  • Registering as self-employed

  • How to pay your Class 2 National Insurance contributions (NICs)

  • Basic Tax Records you must keep.

Other Information

Assessment

This course is assessed by a series of assignments, which are submitted to your tutor for marking. No external examination is required.

Study Method

This course will allow you to work at home or at work. All materials for the course will be received by post. You will also get tutor support by email.

Course Duration

This course will take you 12 months to complete.

Course Outcomes

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and a Learner Unit Summary (which lists the details of all the units the learner has completed as part of the course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme.  This means that Kendal Publishing (a partner of UKDLP) has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.

The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

Virtual Assistant

Course No:

571